Boost your website chat with the perfect tool
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and …
Overview
What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
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What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
- FAQs
What is ZoomInfo Chat?
ZoomInfo Chat (formerly Insent) is a human-first Conversational Marketing Platform that connects marketing and sales to target accounts—from the moment they land on the website.
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
2. Turn a company website into its strongest sales channel
3. Enable sales to craft the perfect conversation starter
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
Give top-tiered accounts a human-led buying experience, from offline to online channels, including the website. Because conversations are better when it feels like the other person is listening.
With ZoomInfo Chat, users can prioritize sales teams’ website visitor notifications for ideal prospects, and leverage bots as the back-up to set meetings while they’re busy, or out-of-office.
2. Turn a company website into its strongest sales channel
A website is the best source for opportunity creation, so Insent.ai allows the user to double down on marketing efforts there.
Capture low-hanging fruit by talking to the buyers from dream accounts while they are on your website.
3. Enable sales to craft the perfect conversation starter
Fuel sales teams' live conversations with side-by-side views into engagement data from an enterprise CRM and Marketing Automation Platform.
ZoomInfo Chat provides reps insight into account/prospect behavior, campaign membership, and recent engagement data to spark that compelling conversation.
ZoomInfo Chat Integrations
ZoomInfo Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of ZoomInfo Chat are from Mid-sized Companies (51-1,000 employees).
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March 29, 2022
Boost your website chat with the perfect tool
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.
- Real-Time Meeting Scheduler.
- Ultrafast Chatbot.
- Live Chat feature.
- Attachments things.
- Profile management.
- Didn't received Alert via mail.
March 21, 2022
Chat like a professional!
We are using ZoomInfo chat on our website for user engagement when they come on our website. It's very interesting to have it, earlier we used to keep special resources to answer these queries from our website. But ZoomInfo gives an automatic response to our customers and it's quite interesting that we are also able to maintain the quality leads data because of it. Earlier, we used to have this problem because there were a lot of human errors earlier during conversation and lead management.
- Lead conversion.
- Automatic reply.
- A/B test messaging.
- Live chat.
- Product suggestions based on conversation.
- Behavior analytics depending on the same user comes back to the website.
- Automatic suggestions during live chat to quickly answer the customers.
We use ZoomInfo Chat to actively reach out to people in our ICP on our website on certain high-quality pages. We use it to increase conversion on these pages and have the internal sales team use the tools to book demos. The integration to slack has been the most useful and exciting part of the tool because it increases our speed to touch these people on our site and is more likely to speak with them when our organization is top of mind.
- Integrations with Slack/Salesforce.
- ZoomInfo data automatically added to people that are chatting with us.
- A great customer service team.
- It's a newer tool for them I believe so there are some growing pains.
- Would be nice to be able to use more Salesforce fields to vet people who chat with us on our site.
March 15, 2022
Use zoominfo chat and never let website visitors bounce off your website without interacting
This tool is more than just a ChatBot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.
- Integration with Salesforce
- Integration with Slack
- Personalized messaging
- It works well for personalized messages but I wish it had a big library of message templates to choose from
- The user experience is a bit difficult to understand in the first glance
March 15, 2022
ZoomInfo, best data collection service I've used so far!
Zoominfo is used to find contacts and company news within a niche department dealing with large budgetary decisions. It is extremely helpful in finding accurate data for our company Salesforce database. Past software that we have used does not get the job done like ZoomInfo. The integrations are very easy to navigate through Salesforce.
- accurate data
- role and company hierarchy
- software integrations
- slow program, could be faster
- a little clunky looking
- not 100% accurate data
March 25, 2020
Honest Insent product review from a hands-on user
Score 8 out of 10
Vetted Review
Verified User